EzyChatYour AI Staff Member on WhatsApp
It books appointments, takes orders, qualifies leads, and collects payment — right in the chat, 24/7. Set up by chatting, in minutes.
Managing Business WhatsApp Chat Made Easy
Businesses spend countless hours on customer messaging, tracking conversations, and manually responding to inquiries. EzyChat offers a smarter approach.
The Problem
- Hours wasted responding to customers' repetitive WhatsApp inquiries
- Missed sales opportunities outside business hours
- Manual tracking of customer conversations across systems
- Difficulty managing multiple customer conversations simultaneously
The EzyChat Solution
- AI-powered automated responses in multiple languages
- 24/7 customer engagement with no downtime
- Automatic conversation tracking and organization
- Seamless integration with your existing business tools
Product Highlights
EzyChat streamlines your business communications with AI.
Easy Setup
Get started in minutes with our no-code setup. Just connect your WhatsApp Business account and you're ready to go.
24/7 Instant Replies
Never miss a customer again. EzyChat responds instantly to inquiries, captures leads, and provides support around the clock.
WhatsApp Integration
Works seamlessly with WhatsApp Business, the platform you and your customers already use and love daily.
Get Paid In-Chat
Share your DuitNow / bank details and the agent collects payment right in the conversation — customers send the receipt, you confirm. No extra app.
Knows When to Bring You In
When a customer needs a real person, Ezy alerts you on WhatsApp with their name and number, then steps aside so you reply yourself. Done? Just tell Rio “resume” and Ezy takes over again.
How EzyChat Works
Your AI agent answers, books, orders, qualifies, and collects payment — end to end, in the chat.
EzyChat AI Engine
Intelligent processing with bidirectional data flow
Your System of Record
Orders, bookings & customers live in EzyChat — no separate CRM needed
Multi-Channel Support
WhatsApp & WebChat today — more channels coming
Premium Connectors
Sheets, CRM & Zapier — rolled out with higher-tier customers. Tell us what you need.
Complete End-to-End Automation
EzyChat connects your messaging channels with business systems to automate customer interactions, data updates, and workflows. From order placement to appointment booking, lead capture to data retrieval - all handled automatically with intelligent AI processing.
Connect your tools
CRM, Google Sheets, accounting, delivery — premium connectors we roll out with our higher-tier customers. Tell us what you use and why, and we’ll prioritise it.
Who Uses EzyChat?
If your business relies on WhatsApp to communicate with customers, EzyChat is built for you.
Small Business Owners
From local shops to service providers who manage customer conversations directly through WhatsApp for efficient customer support.
E-Commerce Entrepreneurs
Digital retailers and marketplace sellers who process customer orders and inquiries efficiently through WhatsApp Business.
Sales & Support Teams
B2B and service businesses that use WhatsApp as a primary channel for lead generation, client management, and customer support.
Simple, honest pricing
Start free, upgrade when you grow. Prices in Malaysian Ringgit — cheaper than a worker’s daily wage.
Free
$0
50 messages/mo
New businesses evaluating EzyChat. Zero commitment, no payment required.
- 50 AI messages/month
- 1 WhatsApp number
- Appointments (book/reschedule/cancel) + orders (take/track)
- Product catalog browsing
- Simple human handoff (notify owner + Rio hand-back)
- 1 team member (owner)
Micro
~$5.30
450 messages/mo
Home bakers, kuih makers, handicraft sellers, solo freelancers.
- 450 AI messages/month
- Everything in Free (same full skill set)
- Daily owner briefing (morning WhatsApp summary)
- Top-up packs for burst capacity
- 1 team member (owner)
Small
~$21
1,800 messages/mo
Boutiques, kedai runcit, salons, tuition centres, food stalls with a few staff.
- 1,800 AI messages/month
- Everything in Micro
- Lead management (capture, qualify, score) + property skills
- WebChat widget + in-conversation payment collection
- 3 team members + 15-min handoff response-target Inbox
- Rio (AI) + email support
Medium
~$85
7,200 messages/mo
Multi-branch retail, F&B chains, clinics, established SMBs that want data and control.
- 7,200 AI messages/month
- Everything in Small
- Full tenant portal dashboard (analytics, settings, inbox)
- Official WhatsApp Business API + white-label channels
- 10 team members + custom AI personality + API access
- Rio (AI) + priority email support
Premium
CustomFor large enterprises, franchises and agencies that need dedicated scale, custom channels, and white-glove control.
- Single-tenant dedicated deployment (your own isolated instance)
- Unlimited AI messages
- Unlimited team members
- Custom & white-label channels
- Custom AI, advanced integrations, dedicated SLA & onboarding
Compare all features
| Feature | Free | Micro | Small | Medium |
|---|---|---|---|---|
| AI Agents | ||||
| Ezy (customer-facing AI agent) | ||||
| Rio (platform management agent) | ||||
| Custom AI personality / tone | ||||
| Channels | ||||
| WhatsApp (pairing-code) | 1 number | 1 number | 1 number | Multiple |
| WhatsApp Business API (official) | Add-on | Included | ||
| WebChat widget (embeddable) | 1 widget | Multiple | ||
| API access (custom integrations) | ||||
| Skills | ||||
| Sales inquiry handling | ||||
| FAQ / business info | ||||
| Appointment booking & manage | ||||
| Order taking & status | ||||
| Product catalog browsing | ||||
| Lead management (capture, qualify, score) | ||||
| Property skills (listing info, viewing booking) | ||||
| Human Handoff | ||||
| Basic handoff (WhatsApp notify owner) | ||||
| Auto-detect triggers (keywords, sentiment) | ||||
| Hand back to Ezy via Rio (“resume”) | ||||
| Response-target deadline (15-min, in Inbox) | ||||
| Case-management Inbox (claim, reply, resolve) | ||||
| Team & Collaboration | ||||
| Total members (owner + operators) | 1 | 1 | 3 | 10 |
| Add/remove operators (Rio or portal) | ||||
| Owner Operations | ||||
| Manage everything via Rio (chat ops) | ||||
| Inventory tracking (via Rio) | ||||
| Daily owner briefing (morning summary) | ||||
| New-lead email alerts | ||||
| In-conversation payment collection | ||||
| Agent tone & custom instructions (via Rio) | ||||
| Tenant Portal (Web Dashboard) | ||||
| Tenant portal access | ||||
| Conversation analytics & reports | ||||
| Billing & usage (self-serve) | ||||
| Branding & Billing | ||||
| White-label channels | ||||
| Top-up packs | ||||
| Annual billing (20% discount) | ||||
| Support | ||||
| Rio (AI support via WhatsApp) | ||||
| Email support | ||||
| Priority email support | ||||
Top-up packs are available on Micro, Small, and Medium. See full plan details after signing up.
Beta Perks
Join the beta and lock in benefits for being one of our first businesses.
Exclusive Discounts
Early adopters get special pricing that will be locked in for life, guaranteed to be our best rate.
Priority Support
Get direct access to our product team and priority support for any questions or feature requests.
Beta Features Access
Be the first to try new features before they're released to the general public, and help shape the future of EzyChat.